Refund policy

We offer a 30-day return policy. This means that you have 30 days after receiving your item to request a return.

For our voluntary 30-day return offer, the item must be in the same condition as you received it, unworn, unused, with tags attached, and in the original packaging. You also need the receipt or other proof of purchase.

To initiate a return, you can contact us at steleobanus@gmail.com. Please note that returns must be sent to the following address: 

ROCCO MARBELLA

C. Jesus Puente, 10 · Nueva Andalucía

29660 Marbella, Málaga 

Spain

If your return is accepted, you will receive a return label from us as well as instructions on how and where to send the package. Please contact us first so we can arrange the return. Prior approval is not a condition for exercising a statutory right of withdrawal.

If you have any questions about returns, you can contact us at any time at steleobanus@gmail.com.

Damages and Issues

Please check your order upon receipt and contact us if an item is defective, damaged or incorrect so that we can help. This request does not limit your statutory rights or applicable legal time limits.

Exceptions to our voluntary return offer

Certain items cannot be returned, e.g., perishable goods (e.g., food, flowers, or plants), custom-made items (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Sale items and gift cards are excluded from our voluntary return offer. These exclusions do not restrict any statutory withdrawal rights or rights relating to defective goods.

Exchange

Returning the received item is the fastest way to get the desired item. If the return is accepted, you can purchase the new item in a separate transaction.

European Union – 14-day cancellation period

For distance purchases covered by EU consumer withdrawal rules, you normally have 14 days from receiving the goods to notify us of your withdrawal without giving a reason. Send a clear statement to steleobanus@gmail.com or our postal address above. Statutory exceptions may apply, for example to goods made to your specifications or clearly personalised goods. A sale discount alone does not remove this right.

You must return the goods within 14 days after notifying us. You may inspect them as you would in a shop; you are only responsible for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Original packaging, attached tags and prior approval are not absolute conditions for exercising this statutory right. Any direct return costs for which you are responsible must have been disclosed to you before purchase.

For a statutory withdrawal, we refund payments, including the cost of our least expensive standard outbound delivery, within 14 days after notification, using the original payment method unless otherwise expressly agreed without cost to you. We may withhold reimbursement until we receive the goods or evidence of return, whichever occurs first. This statutory procedure takes precedence over the voluntary return procedure below.

Refunds

We will notify you once we have received and checked your return and inform you whether the refund has been approved or not. For an approved voluntary return, we issue the refund to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund. If more than 15 weekdays have passed since we approved your return, please contact us at steleobanus@gmail.com.